Top 10 FAQ's
1.) How do customers signup or participate?
With subscription list campaigns, your customers can opt-in or subscribe in two ways: (1) your customers can signup or participate in a text message marketing campaign by sending a simple text message with the campaign KEYWORD to a shortcode (i.e. Text “JOIN” to 12345) (2) customers can subscribe by entering their phone number at your website using a website signup form we provide to all clients.
2.) How do customers opt-out or unsubscribe from a subscription list campaign?
Any user, at any time, can reply to any message sent from our system with the word STOP. This will lock their number and phone from receiving any further text messages from Mogul SMS. It is up to you to send quality information that keeps your users wanting more.
3.) What cell carriers do you support?
Supported carriers include: Alltel, AT&T, Boost, Cellular One, Sprint, T-Mobile, US Cellular, Verizon, Virgin Mobile, and more...
4.) How is text message marketing regulated?
The Mobile Marketing Association (MMA) has committees that create general best practices for Mobile Marketing and strives to stimulate industry growth. However, the individual carriers have their own set of rules and guidelines for marketing to their customers.
5.) How do get my list of numbers into my Mogul SMS Customer Portal?
There are two ways to do this. You can manually enter numbers in our easy to use form in the Mogul SMS Customer Portal, OR you can snag the HTML code for our Mogul SMS Widget and place it on your website or myspace page. When someone enters their info, they will automatically be added to your account.
6.) Wouldn't my customers be annoyed?
The carriers have strict policy regarding unsolicited messages. All campaigns are required to be 100% opt-in or permission based – there is no exception to the rules. If customers are interested in receiving promotional messages from you (find a perceived value in participating in your campaign or receiving your specials) then they will opt-in to the program with the ability to opt-out when they are no longer interested in your program. The key is to always provide high value to retain your customers or boost campaign response rates.
7.) How much is a customer charged to receive a text message?
Customers are charged Standard Text Messaging rates per their cell phone plan. What that means is that a message counts against their text message plan (if they have one) or incur the standard text message rate per their cell phone plan.
8.) What other services to you offer?
TeleFly is a full service marketing and technology company with focus in mobile . We pride ourselves on the ability to make technology easy to use and deliver custom mobile marketing solutions. If you have marketing needs beyond TeleFly SMS– contact us to discuss our custom or enterprise solutions.
9.) Do you use the phone numbers for any other purpose?
Absolutely not! When users participate in a campaign, they are participating in a campaign for your business only. Please check out our privacy policy.
10.) How do I build a subscription list?
You can easily build a mobile opt-in list through traditional on- and off-line marketing channels such as your company website, sales flyers, radio ads… the possibilities are endless. The TeleFly campaign dashboard enables you to easily manage requests to opt-in or out so you’re always in compliance
Popular FAQ's
Q: What is a Text Message (SMS)?
Text message or SMS stands for “Short Message Service”. The short portion of the term comes from the fact that messages have a maximum length of 160 characters. Text messages are not email and are sent and received on cell phones.
Q:What is A Short Code?
Think of a short code as an abreviated phone number. Instead of sending keywords to a long 10 digit phone number, you can send your keyword to a short code that is less to type and easier to remember.
Q:What is A Keyword?
Patrons text keywords to 68242 to join lists or trigger an information request. Each business on the TeleFly system has their own keyword/s, and they promote these keywords along with our short code to get people to join thier list/s. For example, when the keyword "MovieTicket" is sent as a message to the short code 68242, the cell phone number of the person sending the message is logged by the system and then added to the list of customers for MovieTicket. The business can then keep customers informed, as the broadcasts short text messages out to their list regarding news about promotions or movie specials and much more!
Q: Can My Phone Receive Text Messages?
Nearly all cell phone carriers offer text message service.
Q: What Is The Advantage of Using Text Messaging?
Texting is less intrusive then a phone call, and is nearly instantaneous in delivery. Text messages can be delivered when people are away from their desks, and at times that are most appropriate to send them. It’s estimated that 96% of all text messages are read.
Q. If don't Have Cell Phone Numbers For My Customers, What Can I Do?
Nobody has cell phone numbers when they first start out. You will grow your list by inviting people to join for updates on events, specials, various points of interest. Studies from MMA (Mobile Marketing Association) say that 84% of those with cell phones want to be on lists of the businesses or establishments they frequent in person or online. We will show you how, and give you the latest techniques that will get everyone walking in the door to want to be on your list.
Q: Do You Charge A Setup Fee?
No. We setup the account at no charge and will help you get going simply by signing up.
Q: Are There Any Hidden Fees?
Absolutely not. The only fees associated with your account will be for the credits you purchase and the monthly keyword subscription fee.
Q. If I Run Out of Message Credits, Can I Purchase More?
Yes. You can purchase additional credits from within your control panel. When you purchase message credits from your TeleFly account your cost per single message will range per message depending on the quantity of credits you purchase at a single time. See our pricing.
Q: Am I Required To Sign A Monthly Contract?
No! There are NO contracts with TeleFly. We only require a 30 day notification of cancellation prior to the next billing cycle.
Q: Do You Charge Any Monthly Fees?
Only the monthly subscription fee which includes a certain number of text credits.
Q: Does My Carrier (or my contact's carrier) Charge For Text Messages On Their Cell Phones? All carrier charges apply and vary according to carrier and text message packages.
Q: Can I Receive Replies to The Group Text Messages That I Send?
Yes. They will be delivered to your TeleFly inbox for free.
Q: Can I Send a A Single Text Message?
Yes. When setting up your message you can select a single cell phone or a group of numbers.
Q: How Do I Purchase More Credits?
When logged into your account you will have the option of purchasing additional credits with your credit card or PayPal account. We accept PayPal, Visa, MasterCard, American Express, and Discover. Your credit card information is never stored or revealed to us, only PayPal merchant services will ever handle your billing information.
Q: How Many Characters May I Include In a Text Message?
Unlike email which is an unlimited number of characters, SMS texting is limited to 160 characters. As a result, many common abbreviations have become generally accepted.
Q: How Long Does It Take to Deliver a Text Message?
Typically text messages are delivered in just seconds to a few minutes. Some short delays may be experienced during peak hours.
Q: Does TeleFly limit the number of SMS messages I can send?
No. You can send as many as you pay for. However, it is important that what you send be relevant and of value. All messages sent from our system must be in line with Anti-Spam policy. In short, you must have permission. See our guide for developing your opt-in lists, and our list of does and don’ts.
Q: How Come Some Of My Contacts Did Not Receive a Message That I Sent Them?
Some prepaid cell phones my have issues preventing them from receiving messages due to a low balance or other reasons. Also, check to make sure that the carrier is on our certified carrier list. Other reasons may include full memory on the persons cell phone, or that they do not subscribe to message service . Other reasons include out of network or a wrong number.
Q: Do I Pay For Text Messages That My Recipients Do Not Receive?
Yes. We charge for every message we send on your behalf because we are charged for the attempt as well. If your recipients opted-in using our system, there should not be any network or carrier reasons why a message is not delivered.
Q: What is A Keyword?
A keyword is a unique term of letters or numbers typically 5 to 7 characters in length that identifies you within our short code of 68242.
Q: How Do Keywords Work?
You pick the keyword you want to use to identify you on our short code (68242). As long as nobody else is using that keyword you can use it as long as you like. If you do not get the keyword you want, you can keep checking as keywords come available from time to time. You can pick any combination of numbers or letters 5 to 7 characters long.
When someone sends your keyword as a text message to 68242 you have a variety of options. You set the system to respond in a variety of ways. You can send a reply message, you can add them to a list, or you can forward the message to your cell phone or email. Or any combination of these things.
Q: Can I Have Any Keyword I Want? Are There Any Limitations?
As long as nobody else is using that keyword, then it’s yours for as long as you keep it.
Q: What is A Short Code?
A short code is a 5 to 6 digit number that is commonly accepted by major carriers as a number that you can send text messages to. They are shorter and therefore easier to remember then 10 digit phone numbers.
Q: Where is My Data Stored?
Your data is securely stored on our back end servers. The data is frequently backed up incase of system failure. No one else has access to your data accept you.
Q: Who Owns My Data?
You data is owned by you. You can take it with you anytime you decide to leave. No one will contact your list without your direct consent.
Q: How Long Does It Take to Get Started?
Once you sign up for your FREE Trial you will soon receive your user name and password. Each account is manually approved and set up on our end so this may take a few minutes to process. Once you receive your login information you may log into your account and use all the features. There are no limitations on Free Trial accounts. The free trial comes with 50 credits you can use to test the system, but you can purchase as many credits from day one as you like. If you keep the account beyond the trial period, any credits you purchased will remain in your account and all set up and subscription fees will apply.
Q: Do I Need to Posses Any Technical Knowledge/Skills?
Not at all. If you can send email or login to the system with your username and password you have already qualified yourself as being able to run this system. It is very simple and straight forward. Check out our demo video to see how easy it is.
Q: In What Areas Does TeleFly Work?
TeleFly sends messages to any cell phones in the 50 United states including Alaska and Hawaii, Puerto Rico, the Caribbean, and Canada. You do not need to be in these areas to have an account and market to customers in these areas. (Global SMS access is in the works -- please check our web site www.telefly.com for updates.)
Q: Will You Send Your Own Ads to My Contacts?
No! Your contacts are kept strictly confidential. We do not rent, lend, trade, sell or release your contacts to any third parties, nor do we use it ourselves. It is your data.
Q: Can I Collect Numbers On My Website?
Yes. We can provide you with the code to place on your web site, MySpace or email to collect phone numbers automatically.
Q. Will You Bill Me During The Trial Period?
No. You will absolutely not be billed during your 10 day free trial evaluation. Cancel any time before the end of the 10th calendar day and you will never be billed.
Q. Will My Billing and Credit Card Information Be Safe?
Yes! All subscriptions and billing are securely handled by PayPal. Your credit card and billing information will never be held by us, and will ONLY be stored with PayPal.
Q. Do I need A PayPal Account To Activate The Free Trial?
No. You do not need a PayPal account to evaluate or use this service, you only need your credit card.
Q. Can I Reserve My Keyword Even If I Do Not Continue My Subscription?
No. You must continue your subscription to reserve your keyword. No keywords can be saved beyond the trial period for non-paying customers.
Q. What Will Happen With My Account After The 10th Day of FREE Trial?
Keep your account active beyond the 10 day FREE trial and the credit card on file will be billed automatically for the Starter plan of $9 per month.
Q. Does My Subscription Provide Message Credits For My Account?
Yes. Your subscription fee comes with a cooresponding number of credits. See pricing.
Q. How Can I Cancel My FREE Trial or Regular Subscription?
To cancel your subscription or FREE Trial at any time simply send us an email to cancel@telefly.com and you will receive an automatic response with instructions and links to cancel your account and billing instantly.
If we were not able to answer your question/s here, please contact us!
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